Frequently Asked Questions

  • How can I enter tickets and participate in VIP Rewards functions?

    To participate in the various VIP Rewards functions, you must first register an account. ClickREGISTER NOW on the VIP Rewards Log-in/Register page and follow the instructions. Please complete all required fields correctly so your identity can be confirmed by the system. Be sure to register your legal name and personal information correctly as shown on your official IDs.

  • How do I enter my tickets to earn VIP Rewards Points?

    Entering tickets to earn VIP Rewards Points is easy! Just visit VIP Rewards and click theENTER TICKETS link. Each entry requires one (1) eligible Tennessee Lottery instant and/or drawing-style ticket.

    Or, simply download Tennessee Lottery's App that includes a convenient ticket scanning feature. To download this free App to your mobile device, visit the App Store in iTunes or Android Google Play and install the TN Lottery App.

    Download app on the App StoreDownload app on Google Play

  • What tickets are eligible to earn VIP Rewards Points?

    Eligible drawing-style and instant tickets may be entered to earn VIP Rewards Points. Check theELIGIBLE GAMES link to view a list of eligible games.

  • When I try to enter my instant ticket, why did I see an INVALID ENTRY message?

    First, check your instant ticket to confirm it is not a winning ticket. If not, confirm the Game Name and Game Number (first 3 digits of the 12-digit Ticket Number on back bottom of ticket) are listed on theELIGIBLE GAMES link and that you are entering the correct digits from your ticket.

    If you still cannot enter the ticket, please call the number below to give more specifics about the ticket numbers, or send us the information in an email by clicking theMEMBER FEEDBACK link.

    Tennessee Lottery VIP Member Support: 1-800-728-6932
    Monday-Friday, 8:30 a.m. to 5:30 p.m., CT

  • When I try to enter my drawing-style ticket, why did I see an INVALID ENTRY message?

    See theENTER TICKETS link for instructions for submitting the twenty-five (25) character code printed on drawing-style tickets. Be careful to enter all characters correctly. Do not continue entering the same characters after receiving anInvalid Entry message because after five (5) invalid entry attempts, your account will be locked for twelve (12) hours for security reasons. If you still cannot enter the ticket code, please call the number below for assistance.

    Tennessee Lottery VIP Member Support: 1-800-728-6932

    Monday-Friday, 8:30 a.m. to 5:30 p.m., CT

  • How can I be sure that my entry has been submitted?

    When you submit your ticket entry, you will receive a confirmation pop-up for that ticket entry. You can view your last twenty (20) entries on the MY ACTIVITY  page.

  • How do I enter my Instant Tickets into Play It Again! and Second Chance Drawings?

    Log into your VIP account and click theENTER TICKETS link. Each ticket entry requires one (1) eligible non-winning Tennessee Lottery instant ticket. You can view all games eligible on theELIGIBLE GAMES link. Game Number referenced on theELIGIBLE GAMES link will be the first 3 digits of the 12-digit Ticket Number on back, bottom of ticket. When you enter eligible tickets into a drawing, you will also earn VIP Rewards Points! For details on how to enter tickets, refer to the instructions provided on theENTER TICKETS link and be careful to read all digits/characters correctly.

    Or, simply download Tennessee Lottery's App that includes a convenient ticket scanning feature. To download this free App to your mobile device, visit the App Store in iTunes or Android Google Play and install the TN Lottery App.

    Download app on the App StoreDownload app on Google Play

  • Is there a limit on how many eligible tickets I can enter for drawings?

    There is no limit on the number of eligible tickets a VIP Member may enter into Play It Again! and Second Chance drawings. However, there are limits on the number of VIP Rewards Points you may earn and use. For more information, see the VIP Rewards Rules, or find the specific question in this FAQs section.