How Much Does 25 Again Cost
Patient records and other documents abnegate the owner's merits that the 25 Once more hormone clinic has treated tens of thousands of patients without a single complaint.
Courier Journal last week reported the medical director of 25 Again is under state investigation and quoted dispensary owner Ted Ennenbach maxim the business, which opened in 2011, has not had a complaint.
But a former employee who asked not to be identified provided the Courier Journal with information from a six patients who in 2013 voiced complaints about Body Shapes Medical, which is now called 25 Over again.
The Better Business organisation Bureau as well reports receiving complaints from four patients since 2016, including one before this calendar month.
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"Perchance I should have been clearer and said we have served thousands of people throughout our history and have very few unresolved complaints,'' Ennenbach best-selling in an email Tuesday.
However, he added that "no medical procedure of which I am aware is 100 percentage constructive." And he said "those who have not experienced the same satisfaction as the overwhelming majority of our patients have the choice to discontinue treatment at any fourth dimension and asking a refund. We have ever been willing to accost patient concerns to ensure their satisfaction."
Courier Journal reported that the Kentucky Board of Medical Licensure is expected to denote Thursday whether it volition take disciplinary action against the clinic'due south medical director, Dr. Elizabeth Veeneman Bates, for prescribing thyroid and testosterone hormones to patients who had normal levels of both, allegedly in violation of acceptable and prevailing standards of medicine.
The board has already temporarily restricted her from practicing hormone medicine and could restrict or revoke her license.
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Both she and Ennenbach accept said she has helped patients feel improve and that none take been harmed. Several patients testified before the board on her behalf, and others have said in calls and emails that she has fabricated the healthier and even saved their lives past treating their low. 25 Again has eight locations in Kentucky, Ohio and Southern Indiana.
Only according to a patient complaint and outcome list provided by the ex-employee, i human being complained on Aug. ane, 2013, that he'd had an adverse reaction to supplements recommended by the clinic and had been "uneasy well-nigh the whole program to brainstorm with." He asked for an $855 refund.
A female patient on July 23 that year complained she had non had "any comeback with energy or sex bulldoze," according to the records.
A third patient'due south obstetrician/gynecologist asked that her patient be removed from 25 Again'south intendance because of the risk associated with a thickened endometrium — the mucous membrane lining the uterus — which the doctor said was a direct result of therapy at the clinic.
Complaints to the BBB include one on June five from a former patient identified as J.G. who asked 25 Once again to "delight terminate saying y'all will guarantee results because you cannot." The patient said she went for hormone handling and "they never did get my levels right" and that "I actually started feeling worse." She said her chief care doctor was concerned most "all the hormones they had me on," so she stopped taking them and "I experience better already."
In a response on the BBB website, 25 Again said it stands backside its guarantee and was "shocked" by her complaint. Information technology said the patient had "every opportunity throughout her program to inform her provider that the program was not working for her" and didn't exercise so until her last appointment. Even so, it said it would offer her a prorated refund.
In another BBB complaint, on March 27, 2017, a patient said she started treatments at 25 Again to lose weight and get healthier, just to beginning having trouble breathing and to proceeds 20 pounds. She said the clinic suggested another drug for weight loss. She said she paid nearly $3,000 for medications, blood tests and offices business and got but "false promises" in render.
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The clinic's vice president of operations said on the BBB's website that upon learning of the complaint, she immediately contacted the erstwhile patient, offered her a refund and apologized.
In the disciplinary cases against Bates, the medical licensure board'south chaser noted that so-called hormone optimization is not taught in medical schoolhouse, not recognized as a specialty and that there are no guidelines for information technology.
Advocates for the 47-yr-old physician, withal, say she cares about her patients and that established medical guidelines should non be practical to hormone practices like hers.
Ennenbach, a CPA, last year told Louisville Business First he started in business cutting lawns equally a teenager, and by the fourth dimension he was 16, he had two crews cut 300 yards merely had to exist driven to piece of work sites considering he didn't have a license.
Ultimately, he congenital a $12 million landscaping business that he sold in 2001. He subsequently operated a mortgage visitor called New Disinterestedness Financial Corp., which also was known as "The Credit Doctor," and that was dissolved in 2008.
In his Twitter contour, he describes himself as a "private equity-serial enterprise developer" as well as a "landscaper, mortgage guy, title expert, broker dealer and accountant."
Andrew Wolfson: 502-582-7189; awolfson@courier-journal.com; Twitter: @adwolfson. Back up strong local journalism by subscribing today: www.courier-journal.com/andreww
Source: https://www.courier-journal.com/story/news/2018/06/20/patients-complained-louisville-hormone-therapy-clinic-25-again/712251002/
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